EXCHANGE POLICY
Exchange prices are quoted on the basis that the customer will return cores of the same part number as invoiced, in normal, repairable condition, in compliance with any applicable F.A.R.’s, and will include complete traceability data including aircraft registration, time on/off, cycles, etc, and will include a squawk and be signed by a certified technician or corporate officer.
Aviation Enterprises, LLC (hereinafter known as “AEL”) reserves the option to reject any returned units that have been damaged from external causes such as fire, crash, submersion, cannibalization, inept repair, abnormal wear,etc.
If abnormal damage is found, either at the time of exchange or later during overhaul, the exchange price will not be applicable. Instead, the customer will be invoiced on a time and material basis for the abnormal work actually performed, plus the cost of the exchange unit.
If an exchange core is found to be Beyond Economical Repair, the customer will be invoiced for the core charge listed on the original invoice. If an acceptable core is not received within thirty (30) days of date of invoice, the entire applicable core charge will be billed to the customers account.
If an acceptable core is received over forty-five (45) days past date of invoice, AEL reserves the right to credit the core charge less a 20% late fee.
WARRANTY POLICY
AEL will, at its option, repair, replace, or refund the purchase price of goods found defective during the warranty period defined below.
New, overhauled, and SV repaired or inspection tag parts, except where otherwise noted, carry a six (6) month, five hundred (500) hour, cycle warranty, whichever occurs first from date of sell.
For high-wear items, such as brakes and starter generators, the exclusive remedy for a warranty claim will be the repair of the defective unit. If any unit returned for claimed warranty is found to be functional with no defects, AEL reserves the option to invoice the customer for any costs incurred in the recertification of that unit.
In cases where AEL has provided a warranty exchange unit, the warranty does not extend beyond the original warranty period.
Refunds for time or cycle-limited units returned for credit on warranty claim will be pro-rated for actual utilization.
AEL reserves the right to deny warranty on any unit subjected to abuse, neglect, improper handling or use, damage or invasion of seals.
Warranty repair at any non-AEL facility must receive prior written approval from AEL. Failure to receive such prior approval will result in nonpayment of repair charges.
THE REPAIR AND REPLACEMENT OBLIGATIONS CONTAINED IN THIS PARAGRAPH SHALL BE THE SOLE AND EXCLUSIVE OBLIGATIONS OF AEL AND THE SOLE AND EXCLUSIVE REMEDY OF CUSTOMER, WITH RESPECT TO PRODUCTS PURCHASED FROM OR THROUGH AEL.
LIMITATION OF WARRANTY
THE WARRANTIES CONTAINED HEREIN ARE EXPRESSLY IN LIEU OF ANY AND ALL OTHER WARRANTIES OR OBLIGATIONS WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, BOTH OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED.
AEL shall in no event be liable to customer, nor shall customer recover from AEL, for injury to persons or damage to property or for any loss or damage due to down time or lost profits or any other loss (economic or otherwise) arising out of or in connection with the sale, delivery, assembly, disassembly, repair, use, installation or presence of products (or any part thereof) sold or distributed by or through AEL to customer, whether arising from any claim based upon contract, warranty, tort, products liability, strict liability, failure of essential purpose or any other legal or equitable theory, except in the case of and only to the extent of a willful and wrongful act or omission of AEL, provided, however, in no event shall AEL be liable to customer nor shall customer recover from AEL for incidental, special, indirect or consequential damages, whether arising from contract, warranty, tort, products liability, strict liability, failure of essential purpose or any other legal or equitable theory, even if AEL has been advised of the possibility thereof.
Any action for an alleged breach of any contract of sale or of any warranties relating to any product(s) sold by AEL to customer must be commenced by customer within one (1) year of the date on which such cause of action accrued.
Some states prohibit or limit the exclusion or limitation of incidental or consequential damages in consumer transactions, so the above limitation may not apply fully to you. You should check your local law to determine the extent of your rights
RETURN POLICY
Any unit purchased from AEL stock may be returned for full credit, provided that it is returned sealed (in it’s original unopened, undamaged packaging, with all documentation, just as it left AEL), via appropriate shipping methods within ten (10) days of the date of purchase.
A sealed unit returned between eleven (11) and forty-five (45) days from the date of purchase will be subject to a twenty percent (20%) re-stocking fee.
For any sealed unit returned more than forty-five (45) days from the date of purchase, acceptance and any return credit will be at AEL’s discretion and will be determined on a case-by-case basis.
Additionally, AEL reserves the option to invoice the customer for any restock fees charged by a third-party vendor to AEL, regardless of the return date, for any unit purchased from a third-party vendor by AEL on behalf of the customer.
If an unsealed (packaging opened) unit is returned for credit, any costs incurred in the recertification of that unit to the condition stated on the original invoice, plus any applicable restock fees will be deducted from any refund, or will be separately invoiced to the customer.
Recertification fees will apply to any unsealed units returned without regard as to whether the unit was actually installed or otherwise used.